Effective Date: 0/01/2025
At Simply Shop, we want you to be fully satisfied with your purchase. If for any reason you are not, this policy explains your rights and how to return items purchase through our store simply.cv
1 - Right to Cancel
In Cap Verde you have the legal right to cancel your order.
- To exercise your right, please notify us at info@simply.cv with your order details;
- You must return the goods to us at your expense within 7 days of notifying us;
- Refunds will be processed within 30 days of us receiving the returned goods.
2 - Conditions for Returns
For your return to be accepted:
- Items must be unused, in their original packaging and in the same condition as when you received them;
- Returns must include the receipt or proof of purchase;
- We cannot accept returns for:
- Digital downloads or software once accessed or downloaded;
- Perishable or personalized/custom items;
- Items marked as “Final Sale“.
3 - Refunds
- Refunds will be issued to your original payment method;
- Shipping charges are non-refundable unless the item is faulty or incorrect;
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
4 - Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@simply.cv.
5 - Faulty or Damaged Goods
If you receive an item that is faulty, damaged or incorrect, please contact us within 7days of receipt with photos of the issue. We will arrange a replacement or full refund, including any shipping costs.
6 - How to Return an Item
1 – Contact us at info@simply.cv to request a return authorization;
2 – Pack your item securely and include your order details;
3 – Send your return to:
We recommend using a trackable shipping service. We are not responsible for items lost in transit.
7 - Contact Us
For any questions about returns or refunds, please contact:
email: info@simply.cv
Phone: 354 42 07
